8e88 App's Privacy Policy

Data Collection

8e88 app collects information from you in several ways. There are two main types — information you provide directly, and information collected automatically while you use the platform.

Information You Provide Directly

• At registration: full name, date of birth, email address, and mobile number.
• During KYC verification: a copy of your national ID or passport, and a selfie or photo.
• At payment: bKash/Nagad/Rocket number or bank account details.
• When you contact support: messages and attachments you send.

Automatically Collected Information

• Device Information: IP address, browser type, operating system.
• Usage data: which pages you visited and how long you spent on them, and which games you played.
• Transaction details: deposit and withdrawal history, amounts, and timestamps.
• Session data collected through cookies and tracking technologies.

Use of Information

8e88 app uses the information it collects for the purposes listed below. Each purpose is clearly defined and aimed at improving your experience on the platform.

• Account management: To create, verify, and maintain your 8e88 app account.
• Identity Verification: To verify your identity and prevent fraud through the KYC process.
• Financial transactions: To process deposits, withdrawals, and bonus payouts.
• Customer Support: To resolve your issues and answer your questions.
• Security Assurance: To detect fraud, money laundering, and other unlawful activities.
• Personalized Experience: To recommend games and promotional offers tailored to your preferences.
• Legal obligations: To comply with applicable laws and regulatory requirements.

Information Sharing

8e88 app may share your personal information with third parties only in very limited circumstances and for specific reasons, which are described in detail below.

• Payment Processors: Necessary information is shared with authorized payment gateways to process deposits and withdrawals.
• KYC provider: Data may be shared with a licensed identity verification provider for verification purposes.
• Legal authorities: Information will be disclosed when legally required to do so, such as by court order or government investigation.
• Regulatory Authority: Relevant information may be provided during audits or inspections by the licensing authority.
• Game Providers: Minimum necessary data may be shared with software providers to operate games.

Cookie Policy

8e88 app uses cookies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

Types of cookies we use

• Essential cookies: Required for login sessions and security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Analyzes which sections of the site are used most and helps improve loading speed.
• Functional Cookies: Remembers your language preference, location, and personalized settings.
• Analytics cookies: Analyzes user behavior to help improve the platform.

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit access to some features on 8e88 app.

Data Security

8e88 app uses industry-leading technology and methods to keep your data secure. Our security framework is multi-layered and continuously updated.

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
• Firewall Protection: An advanced firewall system protects our servers from external attacks.
• Two-Factor Authentication (2FA): Two-factor authentication (2FA) is available to add an extra layer of security to your account.
• Regular Security Audits: Independent security experts regularly audit and test our systems.
• Restricted Access: Only authorized staff may access your data, and only for specific, legitimate purposes.
• Data Backup: Regular encrypted backups are maintained to prevent data loss.

Your Rights

8e88 app respects your data rights. You hold several important rights over your personal information, all of which are outlined in the table below.

Children's Privacy

8e88 app is strictly for adults. No one under the age of 18 is permitted to use our platform. 8e88 app does not knowingly collect personal information from minors.

• Date of birth verification is mandatory at registration.
• Age verification is carried out through the KYC process.
• Any account found to have been created by a minor will be closed immediately.
• Parents or guardians who have concerns are welcome to contact us.

Third-Party Links

The 8e88 app platform may occasionally feature content from third-party game providers. These third parties have their own privacy policies, and 8e88 app is not responsible for their practices.

• Game software providers may store gameplay data on their own servers.
• Each game provider's individual privacy policy is available on their website.
• Payment gateways operate under their own security and privacy standards.

Data Retention Policy

8e88 app does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account information: For the duration the account is active, and for up to 5 years after closure.
• Transaction details: A minimum of 5 to 7 years as required by legal obligations.
• KYC documents: Up to 5 years after verification is completed.
• Support Conversations: Up to 2 years after your last contact with us.
• Cookies & Session Data: After the session ends, or within a maximum of 1 year.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.

Policy Updates

8e88 app reserves the right to update this privacy policy at any time. If significant changes are made, you will be notified by email or via a notice on the platform.

• The date of any changes will be clearly stated at the top of the page.
• 30 days' notice will be given before any major changes take effect.
• Continued use of the platform after an update constitutes acceptance of the revised policy.
• Previous versions of the policy are available upon request.

Contact

For any questions, concerns, or requests to exercise your rights regarding the Privacy Policy, please contact our Data Protection team.

• Email: [email protected]
• Response Time: Within 24 to 48 hours on business days.
• Language: Support is available in both Bengali and English.